Privacy Policy

Padoro respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit the Padoro website, make a purchase, contact us or use services connected with Padoro.

1. Who we are

Padoro is a trading name of The Media Tree Limited, a company registered in England and Wales.

• Company number: 13743342
• Registered office: 81 Station Road, Odsey, Baldock, England, SG7 5RP

For personal information collected in connection with purchases from Padoro, The Media Tree Limited is generally the data controller.

Padoro also works with:

• Glowbo Limited
• Company number: 17345973
• Registered office: May Cottage Ashfield Road, Norton, Bury St Edmunds, Suffolk, United Kingdom, IP31 3NF

Glowbo Limited may separately act as a data controller for information connected with Glowbo membership, GBID, the Glowbo Skill Index (GSI) and other Glowbo services.

If you have a privacy question relating to Padoro, please contact us using the Contact Us form on our website.

2. Information we collect

Depending on how you interact with Padoro, we may collect:

• Your name
• Billing and delivery addresses
• Telephone number
• Email address
• Order and purchase history
• Products viewed or added to your basket
• Payment and transaction information
• Delivery information
• Returns and refund information
• Messages submitted through our Contact Us form
• Glowbo membership or GBID information where required to verify member benefits
• IP address
• Browser and device information
• Website activity
• Cookie identifiers
• Analytics information
• Marketing preferences
• Fraud-prevention and security information

Payment-card details are normally processed directly by our payment providers and are not stored in full by Padoro.

3. How we collect your information

We may collect information directly from you when you place an order, create an account, submit our Contact Us form, subscribe to marketing, participate in a promotion or use a Glowbo or GBID member benefit. We may also collect information automatically when you browse our website, from Shopify and other service providers used to operate the website, and from Glowbo Limited where necessary to verify an eligible Glowbo or GBID benefit.

4. How we use your information

Process your orders

We use your information to accept and process purchases, take payment, arrange delivery, send order updates, process returns and refunds and provide customer service. Our lawful basis for this processing is generally that it is necessary to perform our contract with you.

Operate our website

We may use information to operate and maintain our online store, remember basket contents and preferences, improve website performance, diagnose technical issues and maintain security. Depending on the activity, our lawful basis may be contractual necessity, legitimate interests or consent.

Prevent fraud and protect our business

We may process information to detect fraudulent transactions, prevent misuse of promotional codes, protect customer accounts, protect our website and systems and enforce our legal rights. We generally rely on our legitimate interests in protecting Padoro, our customers and our systems.

Glowbo and GBID member benefits

Where you claim a Glowbo member or GBID benefit, we may use information to verify eligibility, apply member pricing, prevent unauthorised sharing or misuse and administer Padoro × Glowbo promotions. Limited information may be exchanged with Glowbo Limited where reasonably necessary for these purposes.

Marketing

Where permitted by law, we may use your information to send product launches, offers and promotions, Padoro news, Glowbo-related member offers and relevant padel content. Where consent is required, we will obtain it. You can unsubscribe from marketing at any time using the unsubscribe link in the relevant communication.

5. Our lawful bases

Under UK data-protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

• Contract – where processing is necessary to provide goods or services you have requested.
• Legal obligation – where we must process information to comply with legal, tax, accounting or regulatory requirements.
• Legitimate interests – where processing is reasonably necessary for the operation and protection of our business and does not override your rights. This may include fraud prevention, improving our services, maintaining website security and understanding how customers use our store.
• Consent – where you have specifically agreed to a particular use of your information, such as certain marketing or non-essential cookies. Where we rely on consent, you may withdraw it at any time.

6. Who we share information with

We may share personal information with trusted organisations that help us operate Padoro, including Shopify and ecommerce platform providers, payment processors, banks and payment networks, delivery and courier companies, warehousing and fulfilment providers, website and IT service providers, customer-support providers, analytics providers, marketing platforms where enabled, fraud-prevention and security providers, professional advisers such as accountants and lawyers, and government bodies, regulators or law-enforcement agencies where legally required.

We only share information where reasonably necessary and subject to appropriate legal and contractual protections.

7. Padoro and Glowbo Limited

Padoro and Glowbo are separate businesses.

The Media Tree Limited is generally responsible for personal information relating to purchases made through Padoro.

Glowbo Limited is generally responsible for information relating to Glowbo membership, GBID, GSI and Glowbo services.

Where a customer claims a Glowbo benefit through Padoro, limited personal information may be shared between the companies where necessary to verify membership, confirm GBID eligibility, administer discounts, prevent misuse and provide relevant member services.

Each company remains responsible for complying with applicable data-protection law for processing where it acts as a controller.

8. Shopify

Our online store is operated using Shopify. Shopify may process information about customers and website visitors to provide ecommerce, checkout, payment, fraud-prevention, hosting and related services. Shopify may act as a processor for some activities and may act independently for certain processing activities in accordance with its own privacy information.

9. Cookies and similar technologies

Our website may use essential cookies necessary for functions such as shopping baskets, checkout, security and account functionality; analytics cookies used to understand how visitors interact with our website; preference cookies used to remember certain choices and settings; and advertising or marketing cookies used, where enabled, to measure marketing activity or deliver relevant advertising.

Where UK law requires consent for non-essential cookies, they will not be used until appropriate consent has been obtained. You can manage cookie choices through the cookie controls available on our website.

10. International transfers

Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps required by UK data-protection law to protect that information. These safeguards may include recognised adequacy arrangements or approved contractual safeguards.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. Retention periods may depend on the nature of the information, the relationship we have with you, legal and tax requirements, accounting obligations, fraud-prevention needs, warranty or product claims and dispute-resolution requirements.

Order and transaction information may be retained for longer periods where required for accounting, tax or legal purposes. When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

12. Your rights

Depending on the circumstances, UK data-protection law may give you the right to request access to your personal information, ask us to correct inaccurate information, request deletion of your information, request restriction of processing, object to certain processing, request transfer of certain information and withdraw consent where processing is based on consent.

Some rights are subject to legal exemptions and do not apply in every situation.

Your right to object

You have the right to object to certain processing of your personal information, including direct marketing. If you object to direct marketing, we will stop using your personal information for that purpose.

To exercise your rights, please use the Contact Us form on the Padoro website. We may need to verify your identity before responding to a request.

13. Complaints

If you are concerned about how we handle your personal information, please contact us first through the Contact Us form.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data-protection regulator.

14. Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, accidental loss, disclosure, alteration, misuse and destruction. However, no online service or method of electronic storage can be guaranteed to be completely secure.

15. Children's privacy

Padoro's retail website is not designed to knowingly collect personal information from children without an appropriate lawful basis. If we become aware that personal information has been provided inappropriately by a child, we will take reasonable steps to deal with it in accordance with applicable law.

16. Third-party websites

Our website may contain links to third-party websites. Padoro is not responsible for the privacy practices of external websites. We recommend reviewing their privacy information before providing personal information.

17. Changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes to our services, new technology, changes to service providers, changes to applicable law or changes to the way we process information. The latest version will be published on the Padoro website with the updated date shown at the top.

18. Contacting Padoro

For questions about this Privacy Policy, the use of your personal information or your data-protection rights, please contact us using the Contact Us form on the Padoro website.

Padoro
A trading name of The Media Tree Limited
Company number: 13743342
Registered office: 81 Station Road, Odsey, Baldock, England, SG7 5RP

Glowbo Limited
Company number: 17345973
Registered office: May Cottage Ashfield Road, Norton, Bury St Edmunds, Suffolk, United Kingdom, IP31 3NF